Datenexport und Anbieterwechsel

This technical information is published by UNALYZE s.r.o., Company ID No. 29853575, with its registered office at Nové sady 988/2, 602 00 Brno, email info@un-alyze.com (“we” or the “Provider”), under Section 12 of the UNALYZE Terms of Service (the “Terms”). It describes the categories of exported data and digital assets, the formats, known limitations, the available interface, the procedure for requesting and handing over the export, the time limits, the price, the jurisdictions of the infrastructure, and the measures against unlawful international access to non-personal data.

The terms Website, service, user account, trading account, plan, subscription, and Price List have the meanings given to them in the Terms.

Export and switching to another provider are governed by Section 12 of the Terms and by the directly applicable rules of Regulation (EU) 2023/2854, where they apply to the service. This information supplements them with technical details and does not change your rights under the Terms. Your rights under the GDPR, in particular the right of access to personal data and the right to data portability, remain unaffected; they are described in the Privacy Policy.

The export includes the data that we retain about you and your trading accounts and that you are entitled to obtain (Section 12.2 of the Terms). This also includes data from a previous plan for as long as we retain it, for example trading accounts locked after you move to a lower plan or trades hidden because of the plan’s history limit.

The export includes the following categories of data:

Of the digital assets that you upload to the service, the export includes your profile photo and profile background in WebP format, in the form in which the service stored them after upload.

The current version of the service does not allow you to save your own notes on trades; the export therefore contains no notes.

The export does not include (Section 12.3 of the Terms):

We provide the trading history in CSV format, the complete export in JSON format, and reports in their output format under paragraph 3.6. The CSV and JSON files are encoded in UTF-8.

The CSV file contains the closed trades of all your trading accounts, one trade per row, sorted by trading account and closing time. The first row contains the column names. Values are separated by commas, the decimal separator is a period, and there is no thousands separator. A value containing a comma, quotation marks, or a line break is enclosed in quotation marks. An empty field means that the value is not available.

The CSV file contains the following columns in the order listed:

The JSON file contains all categories under Section 2 in the following parts:

In the JSON file, points in time are stated in ISO 8601 format in UTC. Calendar days without a time refer to the time zone stated in the relevant record or part, for example the report’s time zone; for service usage counters, they are days according to UTC. Trade amounts are in the currency of the trading account, and subscription and document amounts are in the currency stated in the record; fields whose names end in Minor state the amount in the smallest units of the currency, for example in cents. The profile photo, profile background, and PDF documents are embedded as base64-encoded text. When the structure of the export changes, the version in the schemaVersion field changes as well.

The content of each stored report, that is, its figures, texts, and chart data in the form in which the report was created, is part of the JSON file. The Website displays weekly, monthly, and yearly reports as a page in the user account; we do not create a separate file for them. While you have access to reports, you can download the poster of a report on an individual trade on the report page with the “Download image” button, as an image in WebP, PNG, or JPG format. We do not store the poster as a file; we render it from the stored content of the report each time it is downloaded.

The export contains only data that the service has received and retains. The completeness of the trading history also depends on the broker, the trading program, and the chosen transfer method (Section 4.7 of the Terms). The export cannot contain data that has already been deleted, for example after a trading account is removed, after the user account is closed, or after the retrieval period under Section 12.8 of the Terms has expired. The export includes trades hidden because of the plan’s history limit until we delete them in accordance with the Price List.

The CSV file contains the closed trades that the service has compiled from the transactions of the trading account. Open positions and transactions from which we do not compile trades, for example for an account in a mode that the service does not support, are not in it; they are contained in the JSON file.

If the stored history does not contain the opening of a trade, the trade has the value true in the entry_truncated column, the start of the stored history as its opening time, and an empty opening price.

For cent accounts, for example in USC, we state amounts in the main currency (100 USC = 1 USD). We state volume in lots as stated by the broker.

We state times in UTC. For data from the local assistant and from an imported statement, we convert the trading server’s time to UTC according to the rule that governs that server’s clock. For a trade executed within one hour of a change between daylight saving time and standard time, the time may therefore differ by one hour.

We calculate the metrics and the UN Score on the dashboard from the trading history. We store their intermediate results only as a technical cache for faster display, and the export does not contain them; it contains the trading history on which the metrics are based and the metrics stored in reports.

In the JSON file, trades, transactions, and balance history records are not assigned to a specific trading account. The assignment of trades to trading accounts is contained in the CSV file.

The export passes through a security filter that replaces values in the form of access credentials with text beginning with “[redacted-”. Should the filter replace any of your data in this way, we will add it back, or we will inform you and provide the data to you on request.

You may request an export, that is, a copy of your data, or switching to another provider or to your own environment at any time using the contact details under Section 1.3 of the Terms: by email to info@un-alyze.com, through the contact form on the Website, or in writing at the address of our registered office. A switching request is not tied to the end of a monthly or annual billing period (Section 12.1 of the Terms).

In the request, state the email address of your user account and tell us whether you are requesting a copy of your data, switching, or termination and deletion without switching under Section 12.6 of the Terms.

The export is created and handed over by our support team. A self-service export in the user account is not available. The service has no API or other programmatic interface for exporting or transferring data; we hand over the data as files under Section 3.

The export captures the state of the data at the moment it is created, which is stated in the generatedAt field of the JSON file.

Our support team uploads the export files to private storage in the EU. We will send the signed download link exclusively to the email address of your user account, even if you submitted the request another way.

The link is valid for 7 days. When it expires, we delete the files from the storage. If you do not download them within this time, you can request a new export.

Do not forward the link to anyone: anyone who has it can use it to download the files.

When switching, you download the files and hand them over to the new provider or to your own environment yourself. During switching, we will provide you with reasonable assistance and maintain the security and continuity of the service (Section 12.4 of the Terms).

We will confirm receipt of your request and agree with you on the destination and the schedule of switching; the secure method of handover is described in Section 6 (Section 12.4 of the Terms).

We will hand over the export and begin switching without undue delay, and no later than 30 calendar days after the request, unless you specify a later date. As standard, we will complete switching within 30 calendar days of its start (Section 12.4 of the Terms).

You may extend the switching period once; tell us of your request before it expires. If switching within the standard period is objectively technically unfeasible, we will notify you no later than 14 working days after the request, substantiate the reasons, and propose an alternative period of no more than 7 months (Section 12.5 of the Terms).

After switching is completed or the paid service otherwise ends, we will keep the exportable data available for you to retrieve for at least 30 calendar days and will tell you the last day for retrieval in advance (Section 12.8 of the Terms). During this time, you can request an export under Section 5.

Standard export and switching are free of charge. We do not charge any special fee for a standard export, switching, or early termination under this regime (Section 12.7 of the Terms).

If you request a non-standard format or an individual adjustment of the output beyond our statutory and contractual obligations, we will tell you the price in advance and carry out the adjustment only after you have expressly ordered it. At the same time, the standard export remains available to you free of charge.

We process and store the service’s data in the infrastructure listed in this table, by its role and the jurisdiction in which it is located:

Transfers of personal data outside the European Economic Area and the related safeguards are described in the Privacy Policy.

We protect the service’s data against unauthorized access, including access by public authorities outside the EU that would be contrary to the law of the EU or of the Czech Republic. In particular, we use the following technical and organizational measures:

We update this information when the structure of the export, the formats, or the infrastructure of the service changes, and we publish the current version on the Website. A change to this information does not in itself change your rights under the Terms.

This technical information is version 1.0 and applies from the date of its publication on the Website.